Location: Remote (South Africa-based, salary in ZAR)
Type: Full-time
Start date: As soon as possible
Reports to: Project Director
About the role
Nutrition Network trains healthcare professionals and coaches worldwide in metabolic health and low-carb nutrition. We’re looking for a Customer Success Manager to own the full learner journey, from first contact through to certification, while also driving new sales and revenue growth.
This is a hybrid role. Roughly half is customer success and community management (supporting students, practitioners and our online community), and half is sales and business development (finding new leads, closing deals, and growing partnerships). You’ll be the main link between our learners and the rest of the organisation, working closely with marketing, content and operations.
We’re looking for someone warm, organised, and comfortable holding both relationships and revenue targets at the same time.
What you’ll be doing
Sales and growth
- Help shape and run NN’s sales strategy across courses, certifications, and membership
- Build and manage a sales pipeline, from outreach through to closing
- Find and secure new partnerships and affiliate relationships
- Track progress against sales targets and report on results
Supporting learners
- Own onboarding for all NN courses and certifications, making sure new students feel confident from day one
- Be the main point of contact for student support across email and our online platforms
- Monitor student progress and step in proactively when someone’s falling behind
Community management
- Run and grow our online community (built on Circle), keeping it active and useful
Reporting and improvement
- Track retention, satisfaction and engagement, and report monthly to leadership
- Spot ways to improve the customer journey and fix what’s not working
What we’re looking for
- Experience in customer success, sales, or community management, ideally in an online education or membership-based business
- Comfortable working across CRMs, community platforms and email systems
- Self-starter who can manage competing priorities without close supervision
- Warm, clear communicator who genuinely enjoys helping people succeed
Please send your CV and cover letter to candice@nutrition-network.org